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Last modified by Alexander Mott on 2024/09/13 16:45
From version 3.1
edited by Alexander Mott
on 2022/06/21 16:18
Change comment: Uploaded new attachment "1655828296124-885.png", version {1}
To version 5.1
edited by Alexander Mott
on 2022/06/22 15:25
Change comment: There is no comment for this version

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16 16  * If other network devices are present, [[they should also be configured>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.WebHome]]
17 17  * Launch the SHOWRUNNER™ XPanel UI and connect to the processor
18 18  * Navigate to Settings>Device Addressing
19 -* This page lists all devices that are defined in the program, sorted by ID
19 +* This page lists all devices that are defined in the program, sorted by ID:[[image:1655828296124-885.png||height="372" width="638"]]
20 20  ** "Model" column indicates the expected device model (e.g. C2N-CBD-P, GLPP-DIMFLVCN-PM, GLPP-1DIMFLV2CN-PM, etc.)
21 -** "Description" gives the name of any associated devices (including any non-system sensors)
21 +** "Description" gives the Global ID and label for any associated devices (including any non-system sensors)
22 22  ** "ID" lists the device address in the form: ##[HostDeviceID]**-**[HostBranch]**:**[ConnectionID]##
23 +*** Devices with no host (i.e. directly landed on the processor) will only have the Connection ID listed
23 23  ** "Serial Number" must be populated with the device serial number
25 +*** On a new installation, this column will not be populated
24 24  ** "Verified" checkbox will appear once certain conditions are met:
25 25  *** There is a device reporting online at the given ID/Address
26 26  *** The model of the device reporting online matches the model defined in the program
27 27  *** The serial number of the device reporting online matches the serial number defined in the program
28 -*
30 +* Fill in the "Serial Number" column with serial numbers provided by the electrical contractor
31 +** If the EC did not provide serial numbers, it may be easier to [[identify and address devices through Toolbox>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Device Addressing.Addressing Devices from Toolbox.WebHome]]
32 +** Note that there is sometimes a rendering issue which will make it appear as though serial numbers disappeared or moved between devices. This issue is graphical only, and does not affect addressing
33 +* Once serial numbers have been input, press "Assign IDs"
34 +* Once the button returns to "Assign IDs" from "Assigning IDs", press "Query Cresnet"
35 +* Once the query has been completed, the "Verified" column should have check marks for all addressed devices
29 29  
30 -
37 +If devices do not show up as "Verified", there may be several explanations. Pressing the "i" button will give you device-specific information:
38 +
39 +* There should be check boxes next to "Models Match", "SN Match", and "Online". All three boxes must be checked for the "Verified" check mark to appear
40 +** If the "Models Match" check mark is missing, verify that the reported model matches the model in the configuration
41 +** If the "SN Match" check mark is missing, verify that you have the correct serial number entered
42 +*** If there is a "Capture Reported Serial Number" button next to the "Serial Number" field, it can be used to record the serial number of the device to see what the serial number is for the device currently at that address.
43 +** If the "Online" check mark is missing, then there is no device reporting online at that Host Device/Branch and Connection ID
44 +* As of June 2022, issues have been reported with Crestron's Device Database that results in processors being unable to properly query devices:
45 +** Run the command ##broadcast on## command in Text Console
46 +** With Text Console open, press "Query Cresnet"
47 +** Text console will populate with messages such as "Querying cresnet" and "Querying Cresnet Bridge: [x]". If these are followed by message(s) saying "Warning: [...] Failed Querying Cresnet devices on [x]" then you are encountering this issue
48 +** As long as the "Online" box is checked in the Device Details menu, then the device should function
49 +** If there are issues with functionality, try rebooting the processor using the ##reboot## command in Text Console
50 +* Certain models (such as 277V variations of CLX modules) do not exist in the database, so the reported model will never match
51 +
52 +It is also possible to address individual devices, without re-addressing all devices in the program:
53 +
54 +* Locate the device in the Device Addressing menu
55 +* Press the "i" icon
56 +* Update the "Serial Number" field
57 +* Press "Address Device"
58 +* Press "Close"
59 +* Press the "Query Cresnet" button