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Last modified by Alexander Mott on 2024/09/13 16:45
From version 2.1
edited by Alexander Mott
on 2022/06/20 22:58
Change comment: There is no comment for this version
To version 4.1
edited by Alexander Mott
on 2022/06/21 16:56
Change comment: There is no comment for this version

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16 16  * If other network devices are present, [[they should also be configured>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.WebHome]]
17 17  * Launch the SHOWRUNNER™ XPanel UI and connect to the processor
18 18  * Navigate to Settings>Device Addressing
19 -* This page lists all devices that are defined in the program, sorted by ID
19 +* This page lists all devices that are defined in the program, sorted by ID:
20 +[[image:1655828296124-885.png||height="372" width="638"]]
20 20  ** "Model" column indicates the expected device model (e.g. C2N-CBD-P, GLPP-DIMFLVCN-PM, GLPP-1DIMFLV2CN-PM, etc.)
21 -** "Description" gives the name of any associated devices (including any non-system sensors)
22 +** "Description" gives the Global ID and label for any associated devices (including any non-system sensors)
22 22  ** "ID" lists the device address in the form: ##[HostDeviceID]**-**[HostBranch]**:**[ConnectionID]##
24 +*** Devices with no host (i.e. directly landed on the processor) will only have the Connection ID listed
23 23  ** "Serial Number" must be populated with the device serial number
26 +*** On a new installation, this column will not be populated
24 24  ** "Verified" checkbox will appear once certain conditions are met:
25 25  *** There is a device reporting online at the given ID/Address
26 26  *** The model of the device reporting online matches the model defined in the program
27 27  *** The serial number of the device reporting online matches the serial number defined in the program
28 -*
31 +* Fill in the "Serial Number" column with serial numbers provided by the electrical contractor
32 +** If the EC did not provide serial numbers, it may be easier to [[identify and address devices through Toolbox>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Device Addressing.Addressing Devices from Toolbox.WebHome]]
33 +** Note that there is sometimes a rendering issue which will make it appear as though serial numbers disappeared or moved between devices. This issue is graphical only, and does not affect addressing
34 +* Once serial numbers have been input, press "Assign IDs"
35 +* Once the button returns to "Assign IDs" from "Assigning IDs", press "Query Cresnet"
36 +* Once the query has been completed, the "Verified" column should have check marks for all addressed devices
29 29  
30 -
38 +If devices do not show up as "Verified", there may be several explanations. Pressing the "i" button will give you device-specific information:
39 +
40 +* There should be check boxes next to "Models Match", "SN Match", and "Online". All three boxes must be checked for the "Verified" check mark to appear
41 +** If the "Models Match" check mark is missing, verify that the reported model matches the model in the configuration
42 +** If the "SN Match" check mark is missing, verify that you have the correct serial number entered
43 +*** If there is a "Capture Reported Serial Number" button next to the "Serial Number" field, it can be used to record the serial number of the device
44 +** If the "Online" check mark is missing, then there is no device reporting online at that Host Device/Branch and Connection ID
45 +* As of June 2022, issues have been reported with Crestron's Device Database that results in processors being unable to properly query devices:
46 +** Run the command ##broadcast on## command in Text Console
47 +** With Text Console open, press "Query Cresnet"
48 +** Text console will populate with messages such as "Querying cresnet" and "Querying Cresnet Bridge: [x]". If these are followed by message(s) saying "Warning: [...] Failed Querying Cresnet devices on [x]" then you are encountering this issue
49 +** As long as the "Online" box is checked in the Device Details menu, then the device should function
50 +** If there are issues with functionality, try rebooting the processor using the ##reboot## command in Text Console
51 +* Certain models (such as 277V variations of CLX modules) do not exist in the database, so the reported model will never match
52 +
53 +It is also possible to address individual devices, without re-addressing all devices in the program:
54 +
55 +* Locate the device in the Device Addressing menu
56 +* Press the "i" icon
57 +* Update the "Serial Number" field
58 +* Press "Address Device"
59 +* Press "Close"
60 +* Press the "Query Cresnet" button
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