Last modified by Alexander Mott on 2023/12/19 00:37
From version 17.16
edited by Alexander Mott
on 2023/12/19 00:31
Change comment: There is no comment for this version
To version 18.1
edited by Alexander Mott
on 2023/12/19 00:37
Change comment: There is no comment for this version

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70 70  
71 71  == General Troubleshooting Tips ==
72 72  
73 -* Verify
73 +* Verify cables are landed at the correct ports
74 +** As mentioned above, the specific Net is relevant for the program to function correctly
75 +** There are limits to the amount of power available, and arbitrarily moving where cables are landed may inadvertently result in overdrawing power on some of the ports and lead to issues
76 +* Isolate cables (plug in one at a time) to verify that only the expected devices are online
77 +* When isolating cables, it also becomes possible to check for loops in the Cresnet cabling by verifying that each Cresnet cable has unique devices online (i.e., that there are no devices that report online from two different cables) and that there are no cables which have 24V DC across the red and black wires when they are unplugged
74 74  
75 -Isolate cables
76 -
77 -Check for cabling loops
78 -
79 79  == DIN-CENCN-2 Specific Tips ==
80 80  
81 81  There are some unique console commands and features available on DIN-CENCN-2s that provide additional information about potential Cresnet wiring issues:
82 82  
83 83  * The ##cnettest## console command will provide information such as power fault, shorts between two of the 24/Y/Z/G wires, communication issues at specific devices, among others
84 -* Navigating to the DIN-CENCN-2 IP address in a web browser will bring up the web UI (default credentials "crestron
84 +* Navigating to the DIN-CENCN-2 IP address in a web browser will bring up the web UI (default credentials are "admin" for both username and password), where you can view the power draw broken down by Net
85 +
86 +Combining these additional diagnostic tools with the basic troubleshooting technique of isolating cables can provide additional insight into potential wiring issues.