Wiki source code of SR-2
Version 2.1 by Scott Kohlmann on 2021/12/06 22:56
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1.1 | 1 | == showrunner™ plus Configuration, Remote Deployment Support with Troubleshooting == |
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| 3 | * ((( | ||
| 4 | The **SR-2 **service is for non-certified showrunner**™ **techs with experience starting up showrunner™ sites that require troubleshooting assistance | ||
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1.2 | 6 | * SR-1 services are included |
| 7 | * Deployment support is the loading and verification that showrunner™ is functioning on specification | ||
| 8 | * Minor “as built” modifications | ||
| 9 | * Troubleshooting Assistance | ||
| 10 | ** Determine hardware/installation issues vs. programming | ||
| 11 | ** Verification of hardware installation status | ||
| 12 | ** Guidance on solutions to lighting control issues | ||
| 13 | ** Demonstrating showrunner™ configuration adaptations using the showrunner™ UI | ||
| 14 | ** Remote connection to onsite computer (properly equipped by onsite tech) - Link | ||
| 15 | * Onsite Tech “Must Haves”: | ||
| 16 | ** Ability to troubleshoot low voltage wiring (check 0-10V values, DALI bus power, Cresnet power). Meter required | ||
| 17 | ** Cresnet toolbox software on a computer connected to the internet, including ethernet and USB cables | ||
| 18 | * Support Hours | ||
| 19 | ** 6:00AM to 5:00PM Pacific time | ||
| 20 | ** Monday to Friday | ||
| 21 | ** Phone: 866-630-3655 Option 1 | ||
| 22 | ** Email: Support@chiefintegrations.com | ||
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| 26 | ))) |