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Last modified by Alexander Mott on 2025/10/30 17:24
From version 9.1
edited by Alexander Mott
on 2025/10/30 16:46
Change comment: There is no comment for this version
To version 10.1
edited by Alexander Mott
on 2025/10/30 17:24
Change comment: There is no comment for this version

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7 7  * [[CEN-GWEXER or ZUMNET-GATEWAY wireless gateways>>https://files.chiefintegrations.com/s/wGcHbTLo7LHktA5]]
8 8  )))
9 9  
10 -In the event that a Crestron processor or ShowRunnerCLC™ installation behaves unexpectedly, Chief Integrations may ask for detailed logs in order to analyze and report to Crestron. The easiest way to collect this information is to use the Crestron Information Gathering Tool.
10 +The Crestron Information Gathering Tool is a valuable standalone piece of software that allows for easily recording current job-site status, such as online devices, their serial numbers, and their firmware versions. It is good practice to run this tool at the end of project start-up in order to document the project status.
11 11  
12 +In the event that a Crestron processor or ShowRunnerCLC™ installation behaves unexpectedly, Chief Integrations may ask for detailed logs from the Crestron Information Gathering Tool in order to analyze any issues and report them to Crestron if appropriate.
13 +
12 12  == Steps ==
13 13  
14 14  1. Download and install the Crestron Information Gathering Tool