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Last modified by Alexander Mott on 2024/03/19 21:51
From version 6.3
edited by Alexander Mott
on 2022/09/19 18:28
Change comment: Update document after refactoring.
To version 8.1
edited by Alexander Mott
on 2024/03/19 21:51
Change comment: There is no comment for this version

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1 1  = Crestron Information Gathering Tool =
2 2  
3 -In the event that a Crestron processor or SHOWRUNNER installation behaves unexpectedly, Chief Integrations may ask for detailed logs in order to analyze and report to Crestron. The easiest way to collect this information is to use the Crestron Information Gathering Tool.
3 +In the event that a Crestron processor or ShowRunnerCLC™ installation behaves unexpectedly, Chief Integrations may ask for detailed logs in order to analyze and report to Crestron. The easiest way to collect this information is to use the Crestron Information Gathering Tool.
4 4  
5 5  == Steps ==
6 6  
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16 16  11. Select the desired output folder for the results
17 17  11*. Default location is "C:\Users\YourName\Documents\Crestron\InformationTool\Results"
18 18  11. Select the appropriate Command List using the dropdown menu
19 -11*. For most SHOWRUNNER installations, this will be "3-Series Processors without RF"
19 +11*. For most ShowRunnerCLC™ installations, this will be "3-Series Processors without RF"
20 20  11. Ensure the PLOGs box is checked if collecting information for a processor (it should be checked by default)
21 21  11. Press the Start button. It may take a couple of minutes for all the commands to finish running
22 22  1. If gathering information for multiple devices:
23 23  11. Press the "Autodiscover" button to discover all networked devices.
24 +11*. If no devices are discovered, proceed to the Batch Mode menu by pressing the "Batch Mode" button at the top of the window
24 24  11. At the bottom of the window, press the "Batch Devices" button or select "Batch Mode" on the top tool bar
26 +11*. If devices were not autodiscovered, it may be possible to use [[Device Discovery Tool>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HLocalvsRemoteSearch"]] to perform a Remote Search and generate an [[Address Book>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HExporttoAddressBook"]]
27 +11*. Once an Address Book has been generated, it can be imported into the Information Tool BatchDevices menu using the Devices > Import... drop down menu
25 25  11. Press the "Model Name" column heading to sort by device model
26 26  11. Check the box in the "Enable" column to select which devices to gather information on
27 27  11. Once all desired devices are selected, press "Start Selected" in the lower right to begin collecting information on those devices.