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Last modified by Alexander Mott on 2024/03/19 21:51
From version 6.2
edited by Alexander Mott
on 2022/09/19 17:02
Change comment: Update document after refactoring.
To version 7.1
edited by Scott Kohlmann
on 2023/04/21 14:06
Change comment: There is no comment for this version

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1 -SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Software and Programming.Troubleshooting.WebHome
1 +SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.WebHome
Author
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1 -XWiki.alexander\.mott@chiefintegrations\.com
1 +XWiki.scott\.kohlmann@chiefintegrations\.com
Content
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1 1  = Crestron Information Gathering Tool =
2 2  
3 -In the event that a Crestron processor or SHOWRUNNER installation behaves unexpectedly, Chief Integrations may ask for detailed logs in order to analyze and report to Crestron. The easiest way to collect this information is to use the Crestron Information Gathering Tool.
3 +In the event that a Crestron processor or ShowRunnerCLC™ installation behaves unexpectedly, Chief Integrations may ask for detailed logs in order to analyze and report to Crestron. The easiest way to collect this information is to use the Crestron Information Gathering Tool.
4 4  
5 5  == Steps ==
6 6  
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16 16  11. Select the desired output folder for the results
17 17  11*. Default location is "C:\Users\YourName\Documents\Crestron\InformationTool\Results"
18 18  11. Select the appropriate Command List using the dropdown menu
19 -11*. For most SHOWRUNNER installations, this will be "3-Series Processors without RF"
19 +11*. For most ShowRunnerCLC™ installations, this will be "3-Series Processors without RF"
20 20  11. Ensure the PLOGs box is checked if collecting information for a processor (it should be checked by default)
21 21  11. Press the Start button. It may take a couple of minutes for all the commands to finish running
22 22  1. If gathering information for multiple devices: