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Changes for page ZUM-HUB4 Processor Setup

Last modified by Alexander Mott on 2026/03/04 22:05
From version 54.1
edited by Alexander Mott
on 2026/03/04 20:17
Change comment: There is no comment for this version
To version 52.2
edited by Alexander Mott
on 2026/03/04 20:07
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -2,15 +2,8 @@
2 2  This page is for ZUM-HUB4 deployments. For other processors, see our [[normal processor setup page>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Processor Setup.WebHome]].
3 3  {{/info}}
4 4  
5 -{{warning}}
6 -ZUM-HUB4 requires firmware version **2.8000.00009 or greater** for third party software to be loaded.
7 -Text console "**##ver##**" command gives current firmware version.
8 -{{/warning}}
9 -
10 10  {{error}}
11 -Per Crestron's ZUM-HUB4 firmware v3.009.0039 release notes, updating to PUF versions 3.009.0039 or newer require first updating to PUF version 3.008.054. Failure to do so will result in longer ##progreset## times (up to 10 minutes) as well as other potential issues such as keypads becoming unresponsive.
12 -
13 -The PUF firmware version is can be viewed using the ##**ver -all**## command (PUF firmware version is different than the version displayed with just the ##**ver**## command)
6 +All 4-Series processors require authentication to be configured when first connecting: **the Crestron Agent or Field Tech are responsible for recording these credentials. Chief Integrations cannot provide assistance unless the credentials are known. The only way to connect to a device for which the credentials have been lost is to [[factory reset>>https://docs.crestron.com/en-us/8559/Content/Topics/Reference/Restore-Factory-Defaults.htm]] the device, which may require redoing the start-up from scratch if the latest configuration was not saved and backed up. **
14 14  {{/error}}
15 15  
16 16  {{error}}
... ... @@ -18,9 +18,16 @@
18 18  {{/error}}
19 19  
20 20  {{error}}
21 -All 4-Series processors require authentication to be configured when first connecting: **the Crestron Agent or Field Tech are responsible for recording these credentials. Chief Integrations cannot provide assistance unless the credentials are known. The only way to connect to a device for which the credentials have been lost is to [[factory reset>>https://docs.crestron.com/en-us/8559/Content/Topics/Reference/Restore-Factory-Defaults.htm]] the device, which may require redoing the start-up from scratch if the latest configuration was not saved and backed up. **
14 +Per Crestron's ZUM-HUB4 firmware v3.009.0039 release notes, updating to PUF versions 3.009.0039 or newer require first updating to PUF version 3.008.054. Failure to do so will result in longer ##progreset## times (up to 10 minutes) as well as other potential issues such as keypads becoming unresponsive.
15 +
16 +The PUF firmware version is can be viewed using the ##**ver -all**## command (PUF firmware version is different than the version displayed with just the ##**ver**## command)
22 22  {{/error}}
23 23  
19 +{{warning}}
20 +ZUM-HUB4 requires firmware version **2.8000.00009 or greater** for third party software to be loaded.
21 +(Once installed, running the command should report a FW version of 2.8000.00009 or greater.)
22 +{{/warning}}
23 +
24 24  {{box cssClass="floatinginfobox" title="**CONTENTS**"}}
25 25  {{toc/}}
26 26  {{/box}}
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86 86  ***1. Be connected to the Control Subnet port
87 87  ***1*. Control Subnet must be configured correctly (see above)
88 88  ***1*. If lighting devices must be able to communicate with the building LAN, run the command: ##isolatenetworks off##
89 +* At this point, it is a good idea to [[update the device firmware>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Updating Firmware.WebHome]]
89 89  
90 -{{display excludeFirstHeading="false" reference="SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Processor Setup.WebHome" section="HFirmwareUpdate"/}}
91 -
92 92  = Update NVRAM Folder Permissions =
93 93  
94 94  * Ensure that the NVRAM folder permissions are set correctly using a third party SFTP program: