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Changes for page ZUM-HUB4 Processor Setup

Last modified by Alexander Mott on 2026/03/04 22:05
From version 52.1
edited by Alexander Mott
on 2026/03/04 19:51
Change comment: There is no comment for this version
To version 50.1
edited by Alexander Mott
on 2025/04/30 15:58
Change comment: There is no comment for this version

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3 3  {{/info}}
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6 -All 4-Series processors require authentication to be configured when first connecting: **the Crestron Agent or Field Tech are responsible for recording these credentials. Chief Integrations cannot provide assistance unless the credentials are known. The only way to connect to a device for which the credentials have been lost is to [[factory reset>>https://docs.crestron.com/en-us/8559/Content/Topics/Reference/Restore-Factory-Defaults.htm]] the device, which may require redoing the start-up from scratch if the latest configuration was not saved and backed up. **
6 +All 4-Series processors require authentication to be configured when first connecting: **the Crestron Agent or Field Tech are responsible for recording these credentials. Chief Integrations cannot provide assistance unless the credentials are known. The only way to connect to a device for which the credentials have been lost is to factory reset the device, which may require redoing the start-up from scratch if the latest configuration was not saved and backed up. **
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11 11  {{/error}}
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13 13  {{error}}
14 -Per Crestron's ZUM-HUB4 firmware v3.009.0039 release notes, updating to PUF versions 3.009.0039 or newer require first updating to PUF version 3.008.054. Failure to do so will result in longer ##progreset## times (up to 10 minutes) as well as other potential issues such as keypads becoming unresponsive.
15 -
16 -The PUF firmware version is can be viewed using the ##**ver -all**## command (PUF firmware version is different than the version displayed with just the ##**ver**## command)
14 +Per Crestron's ZUM-HUB4 firmware v3.009.0039 release notes, updating to firmware versions 3.009.0039 or newer require first updating to 3.008.054. Failure to do so will result in longer ##progreset## times (up to 10 minutes) as well as other potential issues such as keypads becoming unresponsive.
17 17  {{/error}}
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19 19  {{warning}}