Crestron Zūm App Overview

(% class="row" %)

(((

= Overview =

The [[Crestron Zūm App>>url:https://www.crestron.com/Products/Control-Hardware-Software/Software/Apps/CRESTRON-ZUM]] is used to configure the internal/local logic for Zūm Wired rooms, which dictates lighting controls behavior in standalone (non-networked) applications. The local logic will also be used prior to SHOWRUNNER™ startup and in the event of a network or processor failure. For this reason, it is often desirable to electrical contractors to do at least some configuration prior to startup in order to get the lights up and running.

10

11

The Crestron Zūm App requires a Bluetooth-capable Android device and can be downloaded from the [[Google Play store>>url:https://play.google.com/store/apps/details?id=com.crestron.zum]]. The [[Zūm App for iOS>>https://apps.apple.com/us/app/crestron-z%C5%ABm/id1212507034]] does not currently support Zūm Wired room configuration.

12

13

While Crestron lists Android 5.0 as the minimum OS requirement, Chief Integrations recommends using a device with Android 10.0 or newer.

14

15

Further instructions are available starting at page 10 of the official [[ZUMNET-JBOX quick start guide>>https://cf-store.widencdn.net/crestron/6/2/a/62a56919-3bf4-43d7-9a9d-0647f497846c.pdf?response-content-disposition=inline%3B%20filename%3D%22mg_qs_zumnet-jbox.pdf%22&Expires=1655926244&Signature=GmTN1TAWCWbuAVCqKKodfwZWuc1XYqZKTpLL~~ZStDYoF1xxK9KHfh6fzrF88A2ZhWy~~1QUplW3N7mfz4Vt3hseXwd3S7RPSFjNxfzOzNKIRM2noeWBDT5DQYhlZYwsD7IxusuwQrxjbkH-CwKt-OlgK~~SeSTJWTbQnCwYIdR-cOfbD2R3ST~~3sipKDnPNz5OKmMsfhnFlHamGk9yeyMOvpcjJYL0IB1p4saJrnkuIrgH1m29HyKOjlhpDE7JRyAx0LK0zy7ZrZoP7SkdGld5Yv1gO3zQZP5ZBiM8l5TEVbX11Gf0eKRqlRarfBq49dLaexVdfUAtrGsyrMOP0mhsJw__&Key-Pair-Id=APKAJD5XONOBVWWOA65A]] ([[mirror>>attach:mg_qs_zumnet-jbox.pdf]])

= Troubleshooting =

== Problems Connecting to Zūm Room (Error 13) ==

20

21

If you cannot connect to the Zūm Room (i.e., the primary ZUMNET-JBOX for the room) using the Crestron Zūm App:

22

23

* Verify the ZUMNET-JBOX is in "zum" mode

24

* Verify that the primary ZUMNET-JBOX for the room is in "master" mode

25

* Confirm you are on an Android device (the iOS app does not currently support Zūm Wired devices)

26

* If you get an "Error 13" code:

** Uninstall the app

** Reboot your phone

** Reinstall the app

** Navigate to Android Application settings

31

** Navigate to the Crestron Zūm App

32

** Clear storage for the Crestron Zūm App

33

** Open the Crestron Zūm App and accept the license agreements

34

** Connect to the Zūm Room

35

** When prompted, input a valid pin (default is 2468)

36

)))

Wiki source code of Crestron Zūm App Overview

Navigation

author	version	line-number	content
		1	{{box cssClass="floatinginfobox" title="CONTENTS"}}
		2	{{toc/}}
		3	{{/box}}
		4
		5	(% class="row" %)
		6	(((
		7	= Overview =
		8
		9	The [[Crestron Zūm App>>url:https://www.crestron.com/Products/Control-Hardware-Software/Software/Apps/CRESTRON-ZUM]] is used to configure the internal/local logic for Zūm Wired rooms, which dictates lighting controls behavior in standalone (non-networked) applications. The local logic will also be used prior to SHOWRUNNER™ startup and in the event of a network or processor failure. For this reason, it is often desirable to electrical contractors to do at least some configuration prior to startup in order to get the lights up and running.
		10
		11	The Crestron Zūm App requires a Bluetooth-capable Android device and can be downloaded from the [[Google Play store>>url:https://play.google.com/store/apps/details?id=com.crestron.zum]]. The [[Zūm App for iOS>>https://apps.apple.com/us/app/crestron-z%C5%ABm/id1212507034]] does not currently support Zūm Wired room configuration.
		12
		13	While Crestron lists Android 5.0 as the minimum OS requirement, Chief Integrations recommends using a device with Android 10.0 or newer.
		14
		15	Further instructions are available starting at page 10 of the official [[ZUMNET-JBOX quick start guide>>https://cf-store.widencdn.net/crestron/6/2/a/62a56919-3bf4-43d7-9a9d-0647f497846c.pdf?response-content-disposition=inline%3B%20filename%3D%22mg_qs_zumnet-jbox.pdf%22&Expires=1655926244&Signature=GmTN1TAWCWbuAVCqKKodfwZWuc1XYqZKTpLL~~ZStDYoF1xxK9KHfh6fzrF88A2ZhWy~~1QUplW3N7mfz4Vt3hseXwd3S7RPSFjNxfzOzNKIRM2noeWBDT5DQYhlZYwsD7IxusuwQrxjbkH-CwKt-OlgK~~SeSTJWTbQnCwYIdR-cOfbD2R3ST~~3sipKDnPNz5OKmMsfhnFlHamGk9yeyMOvpcjJYL0IB1p4saJrnkuIrgH1m29HyKOjlhpDE7JRyAx0LK0zy7ZrZoP7SkdGld5Yv1gO3zQZP5ZBiM8l5TEVbX11Gf0eKRqlRarfBq49dLaexVdfUAtrGsyrMOP0mhsJw__&Key-Pair-Id=APKAJD5XONOBVWWOA65A]] ([[mirror>>attach:mg_qs_zumnet-jbox.pdf]])
		16
		17	= Troubleshooting =
		18
		19	== Problems Connecting to Zūm Room (Error 13) ==
		20
		21	If you cannot connect to the Zūm Room (i.e., the primary ZUMNET-JBOX for the room) using the Crestron Zūm App:
		22
		23	* Verify the ZUMNET-JBOX is in "zum" mode
		24	* Verify that the primary ZUMNET-JBOX for the room is in "master" mode
		25	* Confirm you are on an Android device (the iOS app does not currently support Zūm Wired devices)
		26	* If you get an "Error 13" code:
		27	** Uninstall the app
		28	** Reboot your phone
		29	** Reinstall the app
		30	** Navigate to Android Application settings
		31	** Navigate to the Crestron Zūm App
		32	** Clear storage for the Crestron Zūm App
		33	** Open the Crestron Zūm App and accept the license agreements
		34	** Connect to the Zūm Room
		35	** When prompted, input a valid pin (default is 2468)
		36	)))