Wiki source code of Crestron Zūm App Overview
Version 1.1 by Alexander Mott on 2022/06/22 22:21
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| author | version | line-number | content |
|---|---|---|---|
| 1 | === Overview === | ||
| 2 | |||
| 3 | === Troubleshooting === | ||
| 4 | |||
| 5 | ===== Problems Connecting to Zūm Room (Error 13) ===== | ||
| 6 | |||
| 7 | If you cannot connect to the Zūm Room (i.e., the primary ZUMNET-JBOX for the room) using the Crestron Zūm App: | ||
| 8 | |||
| 9 | * Verify the ZUMNET-JBOX is in "zum" mode | ||
| 10 | * Verify that the primary ZUMNET-JBOX for the room is in "master" mode | ||
| 11 | * Confirm you are on an Android device (the iOS app does not currently support Zūm Wired devices) | ||
| 12 | * If you get an "Error 13" code: | ||
| 13 | ** Uninstall the app | ||
| 14 | ** Reboot your phone | ||
| 15 | ** Reinstall the app | ||
| 16 | ** Navigate to Android Application settings | ||
| 17 | ** Navigate to the Crestron Zūm App | ||
| 18 | ** Clear storage for the Crestron Zūm App | ||
| 19 | ** Open the Crestron Zūm App and accept the license agreements | ||
| 20 | ** Connect to the Zūm Room | ||
| 21 | ** When prompted, input a valid pin (default is 2468) |